Nguyen Thi Mai
Founding No. 7Cross-border E-commerce Manager · A furniture and home decor exporter, Binh Duong
vn · Vietnam · Member since 7 Sept 2026
Five years selling rattan and wood decor from Binh Duong straight to buyers in twenty countries. I learn one customs rule per returned parcel.
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Asked by Nguyen
- Customs Procedures4w agoEmeralds above $2,500 to a US buyer: is formal entry routine, or what puts private buyers off?
4 replies
- Freight & Logistics4w agoTwo pallets a month: where is the line where sea starts to beat air?
3 replies
- Customs Procedures4w agoSetting up US fulfilment from Vietnam: do I need a broker as Importer of Record, and where do I look?
5 replies
- Tariffs & HS Codes4w agoHas anyone actually been paid an IEEPA refund by FedEx, or only seen it marked as received?
5 replies
Recently helped with
4w ago
Five to ten kilos a month, China to India: anything between courier rates and air freight minimums?The one that taught me was a repeat order of lamp shades to a buyer in India, sixth month, held a week because the courier waybill said decor and the value was whatever the driver typed. Once a lane repeats, a vague waybill is thin paper....
4w ago
My forwarder billed a $420 remeasurement charge after delivery, though the CBM matched my packing list. Fight it or pay?Mine was a parcel of rattan trays to a buyer in Germany, same move. The carrier came back weeks later saying it measured bigger, so the dimensional weight (volume turned into chargeable weight) went up. Now I answer the same day: send the...
4w ago
How are brokers billing for classifications that now take hours instead of minutes, and what should my file show?The order that taught me this was a rattan lamp set for a US buyer. I had guessed the code for years, because a broker's fee on a single parcel was more than the margin, and then the tariff changes turned one lamp into several codes and my...
4w ago
How much verification before a broker accepts a power of attorney, and does the forwarder get a say?I see the buyer's side. A US customer ordered a rattan set large enough that the parcel needed a formal entry with her as the importer, and the broker rang her asking for an identity form with her social security number on it. She refused,...