Sharing my claim story from the session chat: DDP into Norway, we couldn't register for VAT in time, goods sat for three weeks. The wall chart says DDP is 'maximum seller obligation', nobody mentions it's also maximum seller paperwork in a country you don't know.
Webinar Q&AThis discussion belongs to Incoterms 2020 in Practice: Who Really Bears the Risk?, the session is over, the thread stays open.
Q&A: Incoterms 2020 in practice (claims, questions, the wall chart debate)
Sofia Almeida ptOcean Freight Manager · Atlântico FreightAsked 17 Jun 2026
The discussion from June's session, continued. Bring your own claim stories, who bore the risk, and did the Incoterm say what everyone assumed it said?
2 replies
The recurring lesson from every story in this thread: the three-letter code is the start of the conversation, not the end. Name the port, name the payer, name the paperwork owner, in words, in the contract. The session recording's last ten minutes make exactly this point with the barge case.